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Terms and Conditions

Company Name: BLUE STAR TRADING LIMITED
Project Name: SUPXEN
Last Updated: April 27, 2025

Welcome to SUPXEN! These Terms and Conditions (“Terms”) govern your use of the SUPXEN website (www.supxen.com), services, and products offered by BLUE STAR TRADING LIMITED. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General

  1. Acceptance of Terms: By accessing or using SUPXEN’s website, products, or services, you confirm that you are of legal age in your jurisdiction and agree to comply with these Terms.
  2. Updates to Terms: SUPXEN reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
  3. Eligibility: Our services are intended for users who are at least 18 years old or the age of majority in their jurisdiction. By using SUPXEN, you represent that you meet these eligibility requirements.

2. Use of Services

  1. Account Creation: To access certain features (e.g., purchasing products or accessing virtual goods), you may need to create a SUPXEN account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  2. Prohibited Activities: You agree not to:
    • Use our services for any unlawful or unauthorized purpose.
    • Attempt to gain unauthorized access to our systems or interfere with the functionality of our website.
    • Reproduce, distribute, or modify any content from SUPXEN without prior written consent.
    • Engage in any activity that could harm SUPXEN or its users, including transmitting viruses or malicious code.
  3. User Content: Any content you submit (e.g., reviews, feedback) must be accurate and lawful. You grant SUPXEN a non-exclusive, royalty-free, worldwide license to use, display, and reproduce such content for business purposes.

3. Orders and Payments

  1. Order Placement: All orders placed through SUPXEN are subject to availability and acceptance. We reserve the right to refuse or cancel orders at our discretion, including due to pricing errors or suspected fraud.
  2. Pricing: Prices are listed in the currency specified on the website and exclude applicable taxes, duties, or shipping costs unless otherwise stated. SUPXEN is not responsible for additional customs fees or taxes imposed by your country/region.
  3. Payments: Payments must be made through the payment methods provided on our website. You represent that you are authorized to use the payment method provided and that all payment information is accurate.
  4. Refunds and Returns: Refunds and returns are subject to our Return Policy. Please review the policy before placing an order.

4. Shipping and Delivery

  1. Shipping Policy: For details on shipping methods, processing times, and estimated delivery times for physical and virtual goods, please refer to our Shipping Policy.
  2. Risk of Loss: For physical goods, risk of loss transfers to you upon delivery to the carrier. SUPXEN is not responsible for delays or losses caused by third-party logistics providers or customs processes.

5. Intellectual Property

  1. Ownership: All content on the SUPXEN website, including text, images, logos, and software, is the property of BLUE STAR TRADING LIMITED or its licensors and is protected by intellectual property laws.
  2. Limited License: You are granted a limited, non-transferable license to access and use our website and services for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

6. Limitation of Liability

  1. As-Is Basis: SUPXEN provides its website, products, and services on an “as-is” and “as-available” basis. We do not guarantee that our services will be uninterrupted, error-free, or free from viruses.
  2. Liability Cap: To the fullest extent permitted by law, BLUE STAR TRADING LIMITED, its affiliates, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, even if advised of the possibility of such damages.
  3. Maximum Liability: Our total liability for any claim related to your use of SUPXEN’s services or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

7. Termination

  1. Account Termination: SUPXEN reserves the right to suspend or terminate your account or access to our services at our discretion, including for violations of these Terms.
  2. Effect of Termination: Upon termination, your right to use our services ceases, but any obligations (e.g., payment for orders) remain in effect.

8. Governing Law and Dispute Resolution

  1. Governing Law: These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.
  2. Dispute Resolution: Any disputes arising from these Terms or your use of SUPXEN’s services shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Hong Kong under the rules of the Hong Kong International Arbitration Centre (HKIAC).

9. Contact Us

For questions or concerns about these Terms or our services, please contact us at:

  • Email: luo@supxen.com
  • Online Support: SUPXEN website live chat (available on www.supxen.com)

10. Miscellaneous

  1. Entire Agreement: These Terms, along with our Shipping Policy and Return Policy, constitute the entire agreement between you and SUPXEN regarding your use of our services.
  2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  3. No Waiver: SUPXEN’s failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Thank you for choosing SUPXEN. We value your trust and are committed to providing a seamless and secure experience!