SUPXEN

Shopping Cart

No products in the cart.

I know you hit exit accidentally.
In order to retain you to experience our products, we have specially prepared coupons for you.
Feel the charm of the sea! It always retains the mystery and freedom.

Shipping Policy

Company Name: BLUE STAR TRADING LIMITED
Project Name: SUPXEN

Thank you for choosing SUPXEN! We are committed to providing global customers with efficient and reliable shipping and delivery services. Below is our shipping policy, detailing shipping methods, processing times, and estimated delivery times.

1. Shipping Methods

  1. Physical Goods:
    • We partner with reputable international logistics providers (e.g., DHL, UPS, FedEx) to select the optimal shipping method based on the delivery address.
    • All packages include full tracking services, and buyers can monitor the status via the SUPXEN website or the logistics provider’s website.
  2. Virtual Goods or Services:
    • Virtual goods (e.g., digital products, subscriptions) are delivered directly via email or the SUPXEN account.
    • Service-based products (e.g., consulting or customized services) will have delivery schedules arranged via email or online platforms.

2. Order Processing Time

  1. Physical Goods:
    • Orders are processed and shipped within 1-3 business days after confirmation.
    • Specially customized or pre-order products may have extended processing times, which will be specified on the product page or in the order confirmation email.
  2. Virtual Goods or Services:
    • Virtual goods are typically delivered instantly upon order confirmation or within 24 hours at the latest.
    • Service-based products will have delivery arrangements confirmed via email or platform within 1-2 business days.

3. Estimated Delivery Time

  1. Physical Goods:
    • North America, Europe, Australia: Estimated delivery within 5-15 business days after shipping.
    • Asia (excluding mainland China), South America, Africa: Estimated delivery within 10-20 business days after shipping.
    • Actual delivery times may vary due to customs clearance and local logistics efficiency in the destination country/region. Delays may occur during holidays or special circumstances (e.g., pandemics, weather), and we will notify buyers promptly.
  2. Virtual Goods or Services:
    • Virtual goods are delivered instantly or within 24 hours to the buyer’s designated email or account.
    • Delivery timelines for service-based products depend on the service type and will be specified in the confirmation email.

4. Additional Notes

  1. Tracking Information: For physical goods, buyers will receive an email or notification with a tracking number upon shipment, accessible via the SUPXEN website or the logistics provider’s website.
  2. Address Accuracy: Please ensure the delivery address provided at checkout is accurate. SUPXEN is not responsible for delivery failures due to incorrect addresses.
  3. Return Policy: For information on returns or exchanges, please refer to our Return Policy.
  4. Contact Us: For any shipping-related inquiries, please reach out via:

We are dedicated to ensuring a seamless shopping experience for our global customers! Thank you for your support of SUPXEN!